If you have ever hired a mover, you know that problems do occur. This is especially true if the movers in Lancaster PA you once hired did not do a good job. According to the Better Business Bureau (BBB), while moving companies are not at the top of the list, they are the brunt of several types of complaints. This is one reason you need to check out your potential movers with the BBB, the Public Utility Company (PUC) and other relevant sources.
Common Complaints about Movers in Lancaster PA
Essentially, complaints against movers in Lancaster can boil down to two:
* Damaged Goods
* Delivery issues
The latter usually refers to being late, not sticking to the scheduled delivery time and similar items. You can avoid these problems by taking the right approach.
Avoiding the Need to Complain
The best way to avoid having to make a complaint against a moving company is to make certain you do not hire incompetent or unqualified movers. In Lancaster PA, you can do so by educating yourself on your rights as a consumer. Make sure you thoroughly research potential movers before you sign on the dotted line. You also need to know your rights and those of the movers. Understanding what is required and demanded by law should remove the potential for any nasty surprises.
What Consumers Need to Know about Movers in Lancaster PA
As a consumer, you need to educate yourself on the vicissitudes of moving and the moving industry. You need to make certain that:
* You receive a brochure from the moving company on rights and responsibilities of both parties. You should get a copy of
* You obtain a written estimate in advance. This is not optional. Movers in Lancaster PA must supply you with this
* You keep in mind that estimates are just that – estimates. The actual bill may differ by as much as 10%. This results in specific legal obligations for you to pay the estimated charges as well as 10% of the estimate – or $25 (whichever is the larger amount). Following delivery completion, you have 15 days to complete payment.
* You obtain more than one estimate (3 is best) since movers in Lancaster PA may not ascertain the applicable tariff charges in the same way. Some companies base it on mileage and weight while others charge a flat hourly rate
* You must make certain the PUC licenses the company. A licensed company in Pennsylvania must display their PUC number in all advertisements
* Standard coverage insures losses and damages automatically only up to 60% per pound for each article. If you want more protection, you will have to pay for it on your own. You can buy it either from your moving company your insurance company or another private company
* Sign off only after you have carefully and thoroughly checked the delivery for damaged or missing items
Above all, do not destroy, lose or toss any paperwork between you and the moving company. This forms part of your evidence in case you have to register a complaint with the agents of the movers in Lancaster PA or against them with the BBB or the PUC.
